Technical Support Information
General Technical Support
If you are having any difficulties with your FumeFX product, then feel free to contact our support at firstname.lastname@example.org.
Please be sure to include as much specific information as possible when reporting errors including the following:
Your product serial number.
Hardware configuration (single/dual motherboard, amount of RAM, etc.)
Operating System (including language and Service Packs)
Version of 3ds Max you are using
Step-by-step description to reproduce the problem
Other miscellaneous notes, plug-ins present and observations
A *.max file that shows the problem
A daytime phone and return email address (if different from the one sent in on)
When sending files for diagnosis, please be sure to compress them with a Windows utility like WinZip or WinAce. This will make transfer a much faster and simpler process.
You are also encouraged to visit the Afterworks.com forums to get answers from fellow users and from the developers directly. This online community is located inside the members area and is available to registered customers only. It has been set up specifically to make sure that you get the help you need, when you need it.
Installation & Authorization Support
If you???re having difficulty installing or authorizing your new FumeFX plug-in software, then you may also choose to email our technical support staff so that we can get you up and running quickly.