Support and Contact Information



Stay in Contact

AfterBurn 4 is under constant development and we need your help to improve it. If you think of features you'd like to see within AfterBurn 4, please let us know. We'd love to hear from you and we will always answer your emails. It doesn't matter if you just want to write in to give us your opinion. Tell us what you think and what you would like to see in upcoming releases.


The easiest way to contact us is by email      


Copyright Notice

The copyright of AfterBurn 4 and the manual is owned by Sitni Sati d.o.o. Reproduction of the software or associated digital information of this manual is forbidden, unless confirmed and signed in writing by Sitni Sati d.o.o. All Rights are Reserved. AfterBurn, FumeFX, DreamScape, Enlight and ScatterVL Pro are trademarks of Sitni Sati d.o.o.


AfterBurn ?? Sitni Sati d.o.o 1997-2016


This software is designed to work as a plug-in only for 3ds Max.



General Technical Support

If you are having any difficulties with your AfterBurn product, then feel free to contact our support at


Please be sure to include as much specific information as possible when reporting errors including the following:


Your product serial number.

Hardware configuration (single/dual motherboard, amount of RAM, etc.)

Operating System (including language and Service Packs)

Version of 3ds Max you are using

Step-by-step description to reproduce the problem

Other miscellaneous notes, plug-ins present and observations

A *.max file that shows the problem

A daytime phone and return email address (if different from the one sent in on)


When sending files for diagnosis, please be sure to compress them with a Windows utility like WinZip or WinAce. This will make transfer a much faster and simpler process.



Online Forums

You are also encouraged to visit the forums to get answers from fellow users and from the developers directly. This online community is located inside the members area and is available to registered customers only. It has been set up specifically to make sure that you get the help you need, when you need it.



Installation & Authorization Support

If you're having difficulty installing or authorizing your new AfterBurn plug-in software, then you may also choose to email our technical support staff so that we can get you up and running quickly.